e-Statements

e-Statements are digital copies of your account statement accessible through MemberDirect online banking as opposed to a paper statement received by mail.  They are faster and more secure than their paper-based counterpart.

e-Transfers

Interac e-Transfer is a simple, convenient, and secure way to send and receive money directly from one bank account to another.  All you need is access to online or mobile banking and you can send money to anyone with an email address or mobile phone number and a bank account in Canada — without sharing any personal or financial information.

Identity Theft

According to the Office of the Privacy Commissioner of Canada, There’s no widespread agreement on the meaning of “identity theft,” but the term is used for everything from cheque forgery and the use of stolen credit cards to sophisticated scams in which an impostor adopts somebody else’s identity to gain access to their assets.

PIN             

Personal Identification Number – this is the number you use to access your accounts via your MemberCard debit card.  You should keep this number confidential and use every reasonable precaution to protect it.

PAC

Personal Access Code – this is the number you use to access your accounts via MemberDirect online banking.  You should keep this number confidential and use every reasonable precaution to protect it.

Phishing

Phishing, also called "brand spoofing" is the creation of email messages and web pages that are replicas of existing, legitimate sites and businesses.  These websites and emails are used to trick users into submitting personal, financial, or password data.  These emails often ask for information such as credit card numbers, bank account information, social insurance numbers, and passwords that will be used to commit fraud.  Rule of thumb:  legitimate businesses will not ask you for your information in this manner.  Always verify the source of the contact before providing information.

Skimming

Card skimming occurs when an illegal device is attached to an ATM or debit machine terminal to capture a debit card’s magnetic stripe information and PIN (personal identification number).  This fraudulent technology is often sophisticated and imperceptible by machine users.  PINs are subsequently retrieved by the criminal peering over the machine user’s shoulder, by secret video-tape or through some other information gathering technology.