Sending an eTransfer

After you have created your user profile and a recipient list, you may now send an Interac® e-Transfer.

How to send money by email

  1. Log in to MemberDirect Online Banking and go to the Transfer Money section
  2. Select Send e-Transfer from the Shortcuts menu
  3. Enter the amount of money you want to send and the account to withdraw the funds from
  4. Select the recipient from your recipients list
  5. You may enter a short message for the recipient.  This message should not contain the answer to the security question.
  6. Click Continue to complete the transaction.

Important information

  • A non-refundable service fee will be charged for sending money by email.  The recipient's financial institution may also charge a service fee to receive the money.
  • It can take 15 minutes or more for the recipient to receive an email informing them that you have sent them money.
  • If the recipient has not deposited the money that you sent to them by email, you may send them an email reminder on the Pending Email Money Transfers page.
  • If the money you have sent has not been deposited within 30 days, it will be automatically deposited back into your account.
  • Once money has been deposited by the recipient, the transfer cannot be cancelled.  Be sure to verify the email address before you send money.
  • Keep the password secret so that only you and the recipient know the answer.
  • The maximum transfer amount is $3,000.

How to cancel an Interac® e-Transfer

You can cancel an Interac e-transfer before it has been deposited by the recipient. 

  1. Click Pending e-Transfer to view an e-Transfer that you have sent but has not yet been deposited.
  2. Click Cancel to cancel the transfer and to deposit the money back into your account.

Note that the service fee will not be refunded when you cancel an email transfer.

®Trademark of INTERAC Inc.  Used under license.

*There is a non-refundable service fee each time you send an e-Transfer.

**Transfer time is dependent on internet and financial institution connectivity.