NOTICE
We are aware of a problem resulting in some (not all) debit card point of sale transactions being declined. This is a compatibility issue caused by various merchant terminals.
Some of the merchants affected are:
Canada: Global Payments (Loblaw Brand merchants), Moneris (Costco, La Senza, Victoria Secret/Pink, Bath and Body Works, Esso, Petro Canada) and other small merchants
USA: NYCE network (Walmart, Costco, Shell, McDonalds and other merchants)
Repeated attempts to pay may result in your card being blocked. If this happens, please visit us in branch and we can assist with unblocking your card.
We apologize greatly for the inconvenience and will update as soon as a fix is in place.If you experience this issue you can:
• Split your transaction to allow for contactless transactions (under $100 each)
• Have cash on hand as a back up until this issue is resolved
Older CHIP cards may not be declined but receive an error message on the PIN Pad. If you leave the card in the terminal, it WILL process (may have to hit OK).
We have received communication that the software fix is currently being rolled out.
Our sincere apologies to anyone affected.
Our sincere apologies to anyone affected.
We want to reassure you this is not a CU card issue but a merchant issue. We will update as we learn more.
We thank you for your patience.
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