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NOTICE

We are aware of a problem resulting in some (not all) debit card point of sale transactions being declined. This is a compatibility issue caused by various merchant terminals.

Some of the merchants affected are: 

Canada: Global Payments (Loblaw Brand merchants), Moneris (Costco, La Senza, Victoria Secret/Pink, Bath and Body Works, Esso, Petro Canada) and other small merchants

USA: NYCE network (Walmart, Costco, Shell, McDonalds and other merchants)

Repeated attempts to pay may result in your card being blocked. If this happens, please visit us in branch and we can assist with unblocking your card.

We apologize greatly for the inconvenience and will update as soon as a fix is in place.

If you experience this issue you can:


• Split your transaction to allow for contactless transactions (under $100 each)

• Have cash on hand as a back up until this issue is resolved

Older CHIP cards may not be declined but receive an error message on the PIN Pad. If you leave the card in the terminal, it WILL process (may have to hit OK).

We have received communication that the software fix is currently being rolled out.
Our sincere apologies to anyone affected.

We want to reassure you this is not a CU card issue but a merchant issue. We will update as we learn more.
  We thank you for your patience.

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Direct Deposit Information

Important information for Direct Deposits & Pre-Authorized Payments

Lost or Stolen Cards

 Lock'N'Block

If your debit card is lost or stolen, you can immediately prevent any unauthorized transactions by using Lock’N’Block. Once you’ve locked your card and blocked any transactions, you will still need to report your card as lost or stolen by calling 1-888-277-1043 or your branch.
If you are looking to report a Lost or Stolen debit card or credit card, please contact the following:

Branch Contact

506-458-9145

Credit Card Services

Debit Card:   1-888-277-1043

Global Payment Card:  1-800-567-8111, Outside North America call: 1-306-566-1276

Collabria Financial Credit Card: 1-855-341-4643, Outside North America call: 1-647-252-9564

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