Online Banking



What if you only had time to do your banking at night?

Not a problem. You can check your account balances, pay bills, transfer funds and more – any time, from anywhere – with online banking. Enjoy the convenience of 24/7 access to your personal or business accounts.

  • Available on both personal and business accounts
  • Convenient, internet access at home or office
  • 24-hour access, 7 days a week
  • Quick, Easy - arrange by phone
  • Obtain information and complete transactions even when branch is closed
  • Secure with Personal Access Code (PAC) and high level of encryption

Functionality:

  • View account balances
  • Pay and manage bills
  • Set up scheduled bill payments
  • Transfer money between accounts
  • Stop payments
  • Send an Interac® e-Transfer
  • Find a branch
  • Find an ATM
  • Apply for a loan
  • View up to date rates
  • Order cheques
  • Change contact information
  • Change personal access code
  • Open a new account
  • Check investments

Security Features.

  • Multiple logins: You will be required to log in to your Credit Union Collabria Mastercard® and Credential Direct® accounts using unique usernames and passwords. This added layer of security ensures your money is safe.
  • Security precautions: We take many precautions to protect your online banking environment and ensure your information is safe. Our online banking service is secured with commercial site security encryption. If you have an older browser that only supports ‘weaker’ encryption, you will need to upgrade your browser before using our online banking service.
  • Time-out: To protect your information, your online banking session will end automatically if there has been no activity for 15 minutes.

Direct Banking Alerts

Your bank accounts can never be too safe. For added protection we've added a feature that automatically sends you an email and/or text message to your mobile device and/or computer to alert you of certain changes to your account made through online banking. You can contact us if the changes need to be addressed. Remember, anytime you suspect that your account information has been compromised, report it to us immediately and always remember to review your account statements.

Choose to receive any or all of these five Alerts:

NEW BILL PAYEE ADDED
You will receive an alert when a new bill payee has been added to your account through online banking.
ENHANCED PERSONAL MESSAGE
You will receive an alert to notify you of a personal online banking message.
INCORRECT PERSONAL ACCESS CODE (account locked)
You will receive an alert when your online banking account has been locked after the maximum number of failed attempts to input your Personal Access Code.
PERSONAL ACCESS CODE CHANGED
You will receive an alert when your Personal Access Code has been changed through online banking.
INCORRECT PERSONAL ACCESS ANSWERS (account locked)
You will receive an alert when your online banking account has been locked after the maximum number of failed attempts to answer your Personal Access Question.

Important: If you receive one of the above messages and you did not attempt to access your account, please notify us immediately – your account information may be compromised.

By email, text message or both
You can receive Alerts through text messages and/or email messages to your mobile device and/or computer so remember to check your phone and/or email regularly. Alerts are only available for activities performed through your credit union online banking or through mobile banking with smart phones. Alerts will not be sent if changes are made through telephone banking or at the branch.

No Fee
There is no sign-up fee or credit union fee to receive Alerts however; your wireless carrier may charge you for receiving text messages and for data usage. Please check with your wireless carrier for details about your account package.

How to set up your Alerts:

  1. Sign-in to your online banking account.
    2. Go to "Messages and Alerts".
    3. Under "Alerts", you can choose the Alerts you'd like to receive – any or all. (You can also turn off or change your Alert choices here.)

Under "Alerts Contacts", enter the email address and/or the mobile phone number where you would like to receive your Alerts. (Our privacy code ensures that your personal information will remain secure)

Set up is easy: Contact us at 506-458-9145 or email and we can assist you with registering. There is no need to download or install any application.

How do you check your account when you’re miles from a computer?

Simple. With mobile banking, all the key functions of our online banking service are in the palm of your hand. Click here to learn more.

 

®The Collabria Mastercard is issued by Collabria Financial Services Inc. pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.

® Interac is a registered trademark owned by Interac Inc., under license.

® Credential is a registered mark owned by Aviso Wealth Inc. and is used under license.

 

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