Ombudservice

Developing long-term relationships is the foundation of our commitment to delivering high-quality service to our members.  It is important that you are happy with the service we provide; however, we recognize that things can cometimes go wrong.  As a result, we have implemented a formal complaint resolution process to deal with these situations.

If you have a concern or a complaint about the service we provide or the products that we offer, we want to hear from you.  If you are not satisfied with how Progressive Credit Union is handling your complaint, you can take your complaint to the third party Ombudsperson.

The Ombudsperson seeks satisfactory resolution of complaints with a view to fairness and does not advocate for either the complainant or Progressive Credit Union when investigating disputes.  This service is free of charge to the complainant; however, there is no provision for the award of costs for solicitors or other professionals and recommendations are not binding on Progressive Credit Union.

To follow, you will find a brochure detailing the steps Progressive Credit Union will take when dealing with your complaint.  If you do not feel that the Credit Union dealt with your complaint fairly, you may complete the form below and forward to the Ombudsperson for review.

  • Progressive Credit Union Complaints Resolution Procedure (PDF - 230.56 KB)

    The directors, managers and staff of our Credit Union understand that, although we do our best to provide a high level of service, you may at times feel that there are issues that have not been resolved to your satisfaction. This document details the processes that Progressive Credit Union takes to resolve your complaint because we are Focused On You.
  • Progressive Credit Union Ombudservice Brochure (PDF - 272.25 KB)

    This brochure details the steps Progressive Credit Union will take in reviewing your complaint.
  • Ombudservice Complaint Form (PDF - 68.71 KB)

    If you are not satisfied with the manner in which Progressive Credit Union handled your complaint, you may complete this form and forward to the Ombudsperson for further review.
 

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